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  • Management is focused on executing strategy and managing resources through effective teamwork and daily operations.
  • The manager’s core tasks are to provide daily direction, manage workload, and equip people with the supports they need to do an excellent job.
  • Research shows that caring, communicating, coaching, and mentoring are distinguishing characteristics of high-performing managers.
  • Positive management skills are especially important for helping team members manage stress, change, and conflict in positive ways.

These positive practices are supported by research on traits of effective managers.

  • 1. Provide Direction.  Give people clear direction about the team mission, goals, roles, and responsibilities.
  • 2. Manage Workload.  Be creative about managing job responsibilities and workload so people can be productive without risking burnout
  • 3. Encourage Collaboration.  Encourage people to work together and share knowledge for the good of the team and the organization.
  • 4. Support Learning. Give people opportunities to learn and grow through education, coaching, and mentoring.
  • 5. Manage Change.  Help your team manage change in positive ways by being proactive about communicating, listening, guiding, and supporting people through the change experience.