- The Five Steps to Conflict Resolution (American Management Association)
- Answers to Personality Conflicts (American Management Association)
- Keeping Your Cool: Dealing with Difficult People (American Management Association)
- Podcast: 4 Behaviors to Help You Calm Work Conflicts (Center for Creative Leadership)
- Making Conflict Work for You (American Management Association)
- Resolving Team Conflict: Building Stronger Teams by Facing Your Differences (Mind Tools)