An organization’s culture is defined by the beliefs, values, language, decisions, and behaviors of the people who work there. The culture is shaped to some degree by everyone in the organization, with the greatest influence provided by leaders and managers who make daily decisions about how people are treated and how the work will be done.
In a positive organizational culture, people feel equipped and empowered to do their best. They embrace the mission and values of the organization. They feel like the organization cares about their well-being, and will support their career development. They cultivate positive working relationships with their colleagues. And they feel encouraged to learn, grow, innovate, share wisdom, and request help when they need it.
The payback on positive culture can be seen in better performance for individuals, teams, and the organization. When people feel equipped and supported, they are more likely to trust the organization and each other, and take initiative to learn, innovate, and collaborate. As a result they are able to accelerate action and elevate performance. And if hard times come, a positive culture is essential for helping people meet the challenge.